Refunds will be provided where we are required to under Australian Consumer Law, such as if the item does not match the description, is not fit for purpose or intended use or is faulty etc.
We are not obligated to refund for change of mind purchases.
We are unable to refund custom orders and orders that have been personalised with the exception of where the item is faulty, the item does not match the description, is not fit for purpose or intended use or cannot be rectified by a repair or replacement.
Once work has commenced, deposits paid are non-refundable. Should a refund of the deposit be required prior to commencement of work a $5 administration fee will be deducted from the deposit prior to refunding.
Refunds will be processed via the method used to make payment. If you paid via PayPal you will be refunded via PayPal, if you paid in Cash you will be refunded in Cash. Unless otherwise agreed or stated.
Refunds on returns will not be processed until we have received the item back in original unused condition.
Refunds may be offered in circumstances where we are not usually obligated to offer a refund, these will be strictly at our discretion.
Where a refund is not required under Australian Consumer Law store credit, an exchange or repair may be offered instead.
RETURNS & EXCHANGES
We are unable to accept refunds, returns or exchanges on custom orders and orders that have been personalised or branded, as these goods were made to order to your specifications and I would be unable to reuse or on sell them due to the personalisation or branding.
The only exception to this is where goods are faulty, the item does not match the description, is not fit for purpose or intended use, in which case the option for a refund, repair or replacement order will be offered.
Returns or exchanges for any other reason other than faults, the item does not match the description, is not fit for purpose or intended use will require the customer to pay return postage to get the item back to us, plus additional postage to have the exchanged item shipped to them.
Return postage of faulty items, items not matching the description or that are not fit for intended purpose or use will be covered by us.
Exchanges will not be posted until we have received the original item back to us in original unused, unwashed, unworn, unaltered condition.