Standard Tracked Shipping $9.95
Express Shipping $12.15
Standard Tracked Shipping for Orders Containing Labels Only $5.00
POSTAGE & HANDLING INFO
All orders to be sent with tracking, no exceptions.
If an item is in stock we aim to dispatch within 3 business days, during busy periods or where an item is not in stock handling time may increase, we endeavour to communicate delays with our customers where possible.
Handling times vary for custom orders and are subject to stock availability, order quantity, current turnaround times and nature of the order. Custom order handling times will be communicated within the listing or direct to the customer.
Express Postage only expedites the shipping process, it does not expedite handling times, if you require your order urgently please contact us prior to ordering to arrange this, a rush fee may apply in some cases.
Postage times are just an estimate, and may vary or increase during peak periods such as Christmas, Easter, Mother’s & Father’s Day etc Make sure that when ordering you consider postage times and factor in possible delays during peak periods, we cannot control shipping delays once the goods are with our delivery partners, so will not take responsibility for items that do not arrive within your required time frame.
ESTIMATED SHIPPING TIMES
Express Post (Express Shipping Option): Next Business Day – this time frame may increase if you are outside of Express Post Network Areas
Parcel Post (Standard Tracked Option): Same State Metro – up to 2 Business Days.
Parcel Post (Standard Tracked Option): Same State Country – up to 5 Business Days
Parcel Post (Standard Tracked Option): Interstate Metro – up to 3-6 Business Days Depending on lodgement and destination points
Parcel Post (Standard Tracked Option): Interstate Country – up to 7-10 Business Days Depending on lodgement and destination points
International Express Post: Up to 2-4 Business Days in Major Metro Areas longer outside of this.
International Standard Post: 6 Plus Business Days
International Economy Post: up to 10-30 Business Days depending on area.
All items will be sent with tracking, should your parcel become lost during transit, you can use your tracking to lodge an investigation with Australia Post or Sendle to find out where your item is, alternatively contact us and we will lodge an investigation with Australia Post or Sendle on your behalf, we aim to get your items to you as quick as possible, but sometimes things do go wrong during the shipping process and we understand this can be frustrating for our customers, but we want to work with you, so please be patient with us while we work together to find a suitable solution.
MY ITEM ARRIVED DAMAGED OR BROKEN
Should your item arrive damaged or broken, contact us at firstname.lastname@example.org within 48 Hours of receiving your item either broken or damaged. Please provide us with photos as evidence of the damage or breakage which may have occurred during shipping.
Please help us out by also reporting via lodging a complaint with the shipping company (either AustPost or Sendle) regarding the damage or breakage that occurred during shipping please include your tracking details as well as photos when lodging the complaint. We will also lodge a complaint with them on our end to try and rectify the issue.
In the meantime, we will either replace, refund, repair where possible or provide store credit for the broken or damaged item/s.